Privacy Policy

The protection of your data is important to us

Privacy Policy

This Privacy Policy applies to the website abilityx.co.uk and the abilityX App, operated by HandicapX GmbH (hereinafter referred to as "we", "us" or "our").

We are committed to protecting your personal data and processing it in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Data Controller

The data controller responsible for processing your personal data is:

HandicapX GmbH
Germany
E-mail: support@abilityx.co.uk

Note regarding UK Representative: As a company established outside the UK that offers services to individuals in the United Kingdom, we are in the process of appointing a UK Representative as required under Article 27 UK GDPR. In the meantime, you may contact us directly at support@abilityx.co.uk for all data protection enquiries.

2. Data We Collect and Why

2.1 Website Visit (abilityx.co.uk)

When you visit our website, our hosting provider automatically collects and temporarily stores the following technical data in server log files:

  • IP address of the requesting device
  • Date and time of access
  • Name and URL of the retrieved file
  • Website from which the access was made (referrer URL)
  • Browser used and, if applicable, the operating system of your device

This data is processed on the basis of our legitimate interests in the technically secure and fault-free operation of the website (Article 6(1)(f) UK GDPR). Log files are automatically deleted after 7 days.

2.2 Contact Form

When you contact us via the contact form on our website, we collect the data you provide (e.g. name, e-mail address, message content). This data is used exclusively to process and respond to your enquiry. The legal basis is Article 6(1)(b) UK GDPR (processing necessary for the performance of a contract or pre-contractual steps) or, where no contractual relationship exists, Article 6(1)(f) UK GDPR (legitimate interest in responding to your enquiry). Data submitted via the contact form is deleted once it is no longer required, unless statutory retention obligations apply.

2.3 abilityX App

The abilityX App does not require registration and does not collect or permanently store personal user data. Data transmitted when reporting, evaluating or commenting on toilet locations is processed anonymously. Location data is used exclusively in the moment to display nearby facilities and is not stored or forwarded to third parties.

3. Google Analytics 4 (GA4)

Our website uses Google Analytics 4, a web analytics service provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). Google Analytics 4 uses cookies to analyse how visitors use our website. The information generated by the cookie about your use of this website is generally transmitted to a Google server in the USA and stored there.

IP anonymisation: We have enabled IP anonymisation on this website. Your IP address will be truncated by Google within the United Kingdom or the European Economic Area before being transmitted to the USA. Only in exceptional cases will the full IP address be transferred to a Google server in the USA and truncated there.

Legal basis: Your consent (Article 6(1)(a) UK GDPR). You can withdraw your consent at any time with effect for the future by adjusting your cookie preferences on our website.

Data transfer to the USA: Google LLC is certified under the EU-US Data Privacy Framework and subject to equivalent UK adequacy arrangements. We have additionally concluded Standard Contractual Clauses with Google.

You can prevent the collection of your data by Google Analytics by installing the Google Analytics opt-out browser add-on. Further information on Google's data processing can be found in Google's Privacy Policy.

4. Cookies

Our website uses cookies. Cookies are small text files stored on your device by your browser. Some cookies are technically necessary for the operation of the website; others are used for analytics purposes (e.g. Google Analytics 4). For detailed information about the cookies we use and how to manage your preferences, please refer to our separate Cookie Policy.

5. Data Retention

We store personal data only for as long as necessary for the purposes for which it was collected, or as required by applicable law. Contact form data is deleted once your enquiry has been fully processed, unless statutory retention periods apply. Server log files are deleted automatically after 7 days. Analytics data in Google Analytics 4 is retained for 14 months and then automatically deleted.

6. Sharing of Personal Data

We do not sell, trade or otherwise transfer your personal data to third parties. Data may be shared in the following limited circumstances:

  • Google LLC — for analytics purposes via Google Analytics 4, as described above.
  • Hosting provider — for server log data, processed on our behalf under a data processing agreement.
  • Legal obligations — where we are required to disclose data by law or in response to valid requests from public authorities.

7. International Data Transfers

Some of our service providers (in particular Google LLC) are based in the United States. When personal data is transferred to the USA or other third countries, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved under UK data protection law or reliance on the UK adequacy regulations. You may request a copy of the relevant safeguards by contacting us at support@abilityx.co.uk.

8. Your Rights under UK GDPR

Under the UK GDPR and the Data Protection Act 2018, you have the following rights:

  • Right of access — You have the right to request a copy of the personal data we hold about you.
  • Right to rectification — You have the right to request correction of inaccurate or incomplete personal data.
  • Right to erasure — You have the right to request deletion of your personal data ("right to be forgotten") where there is no compelling reason for its continued processing.
  • Right to restrict processing — You have the right to request that we restrict the processing of your personal data in certain circumstances.
  • Right to data portability — You have the right to receive your personal data in a structured, commonly used and machine-readable format.
  • Right to object — You have the right to object to processing based on legitimate interests or for direct marketing purposes.
  • Right to withdraw consent — Where processing is based on your consent, you have the right to withdraw it at any time, without affecting the lawfulness of processing before withdrawal.

To exercise any of these rights, please contact us at support@abilityx.co.uk. We will respond to your request within one calendar month. There is no charge for making a request.

9. Right to Lodge a Complaint

If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the UK supervisory authority:

Information Commissioner's Office (ICO)
Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Helpline: 0303 123 1113
Website: ico.org.uk

10. Children's Privacy

Our website and app are not directed at children under the age of 13. We do not knowingly collect personal data from children under 13. If you believe that a child has provided us with personal data, please contact us and we will delete such data promptly.

11. Links to Third-Party Websites

Our website may contain links to third-party websites. We have no control over the content or data practices of those websites and are not responsible for their privacy policies. We encourage you to review the privacy policy of any third-party website you visit.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be published on this page with a revised "Last updated" date. We encourage you to review this page periodically.

13. Contact

For any questions or concerns about this Privacy Policy or our data protection practices, please contact us:
HandicapX GmbH
E-mail: support@abilityx.co.uk

Last updated: March 2026